Decisions…

Well, one of the online products that I support went to hell today.  It had been having issues for a few days, but it had gotten so bad that today was it.  All of the management team was out of the office when I got yet another call, so I made the decision to take it offline.  I was fully aware of the telephone calls that were going to pour in as a result.  I was also fully aware that the decision was going to be on me, but it had to be done.  I did send an instant message to my Director when she became available to let her know the situation.  Then, I spent the rest of the morning in a “war room” of sorts with the Information Technology staff.  Everyone in the office pulled together, including our receptionists who took call after call so that the rest of us could put our heads together and get things fixed.  When my Director returned to the office, I met with her to fill her in.  She thanked me for stepping up and doing what was necessary to get the job done.  I have to admit that I felt very empowered and, despite the situation, I had a great day.  It was a chance to do what needed to be done and not be questioned repeatedly for it.  What a change!  Maybe my office is finally, finally turning around.