See the pushed up cushion in the middle of our sectional sofa?
Well, that happened about 10 days ago. Obviously, it is a broken spring. Andy called Slumberland because we purchased the warranty. I was told by more than one person that we were crazy for buying the warranty. Slumberland put in a claim and sent out a furniture repair person. Not only is the spring broken, but the boards underneath are as well. The furniture repair person said, “I haven’t seen a couch do that before.” Today, Andy received an email informing us that Slumberland will replace the entire couch. The moral of the story here?!? Ninety-five percent of the time the warranty is *entirely* useless, but it is *completely* worth it the other five percent. That $90 spent three years ago just saved us at least $350 (the lowest cost estimate to fix it). More likely, we would have had to just replace the entire thing… Thank you warranty.